Your personal information belongs to you. This policy explains exactly what data Carickex collects, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no legal jargon, no surprises.
Privacy isn't a checkbox for us. These six principles shape every decision we make about how your data is handled on the Carickex platform.
All data transmitted between your device and Carickex is protected with TLS encryption. Your payment details, login credentials, and personal information are never sent or stored in plain text. Encryption is active from the moment you open the app to the moment you close it.
Carickex does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account, process your payments, and improve the platform — nothing else. We don't run advertising networks and we don't profit from your data.
Carickex only collects the data that is genuinely necessary to operate your account and comply with legal requirements. We don't ask for information we don't need, and we don't store data longer than required. If a piece of information isn't necessary, we don't collect it.
You have the right to access, correct, and request deletion of your personal data at any time. Carickex provides clear processes for exercising these rights. If you want to know what data we hold about you, or if you want it deleted, contact our support team and we'll handle it promptly.
Carickex uses cookies and analytics tools only to improve platform performance and your experience. We don't use tracking technologies to build advertising profiles or share your browsing behaviour with third-party advertisers. You can manage cookie preferences through your browser settings.
In the unlikely event of a data breach that affects your personal information, Carickex will notify you promptly and take immediate steps to contain the breach and protect affected accounts. We maintain incident response procedures specifically for data security events.
Plain language commitment: This Privacy Policy is written to be understood, not to confuse. If anything here is unclear, contact us at [email protected] and we'll explain it directly.
Carickex is an online gaming platform operating at carickex.net, serving players primarily in Bangladesh. When this Privacy Policy refers to "Carickex", "we", "us", or "our", it refers to the operator of the Carickex platform and all services available through it.
Carickex acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.
If you have any questions about how Carickex handles your personal data, you can reach our support team at [email protected]. We aim to respond to all privacy-related queries within 48 hours.
Carickex collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers such as payment processors.
Information you provide directly:
Information generated by platform use:
Information from third parties:
Note: Carickex does not collect or store full payment card numbers. All payment processing is handled by our licensed payment partners, and only transaction reference data is retained by Carickex.
Every piece of data Carickex collects has a specific purpose. We do not process your personal information for any reason beyond what is described in this policy. The table below summarises the main uses of your data and the reason for each.
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account registration and management | Name, email, phone, date of birth | To create and maintain your Carickex account |
| Processing deposits and withdrawals | Payment method details, transaction history | To complete financial transactions on your behalf |
| Identity verification (KYC) | ID documents, name, date of birth | To comply with anti-money laundering requirements |
| Fraud prevention and security | IP address, device data, login history | To protect your account and the platform from abuse |
| Customer support | Account details, communication history | To resolve your queries and complaints |
| Platform improvement | Usage data, game history, session data | To improve performance and user experience |
| Responsible gaming monitoring | Wagering activity, session duration | To identify and support players showing signs of problem gambling |
| Marketing communications | Email, phone number | To send promotions and offers (only with your consent) |
Carickex will never use your personal data for purposes that are incompatible with those listed above. If we need to use your data for a new purpose in the future, we will update this policy and notify you before doing so.
Carickex processes your personal data on the following legal grounds, depending on the specific purpose of the processing:
Carickex does not sell your personal data. We share your data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.
No advertising networks: Carickex does not share your personal data with advertising networks, data brokers, or social media platforms for targeting or profiling purposes.
Carickex uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.
We use the following categories of cookies:
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Carickex platform. Carickex does not use third-party advertising cookies.
Carickex retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal policies. The specific retention periods for different categories of data are as follows:
When data is no longer required, Carickex deletes or anonymises it securely. We do not retain personal data beyond the periods stated above unless required to do so by law.
As a Carickex player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.
Request a copy of all personal data Carickex holds about you. We will provide this within 30 days of your request.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Request a copy of your data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
Carickex takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
While Carickex takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact us immediately at [email protected].
Your role in security: You can help protect your account by using a strong, unique password, enabling any available two-factor authentication, and never sharing your login credentials with anyone else.
The Carickex platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.
If Carickex becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered an account on Carickex, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to speak openly with young people about responsible internet use.
Carickex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email and update the effective date at the top of this page.
We encourage you to review this policy periodically. The most current version will always be available at carickex.net/privacy-policy. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms.
If you disagree with any changes to this policy, you have the right to close your account and request deletion of your personal data by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Carickex handles your personal data, please get in touch with our support team. We take all privacy queries seriously and aim to respond within 48 hours.
When contacting us about a data request, please include your registered email address and account ID so we can locate your account quickly and process your request without unnecessary delays.
Carickex is built for Bangladesh — fast bKash and Nagad payouts, fair certified games, and a support team that's always on. Registration is free and takes under two minutes.