Carickex FAQ —
Your Questions, Answered

The minimum deposit on Carickex is ৳100. There is no maximum deposit limit set at the platform level, though your mobile wallet provider may have its own daily transaction limits. Deposits are processed instantly — your balance updates the moment the transfer is confirmed by your payment provider.

Deposits via bKash, Nagad, and Rocket are processed instantly. In most cases your Carickex balance updates within 30 seconds of completing the transfer. If your deposit hasn't appeared after 5 minutes, check that the transaction was successful on your mobile wallet app, then contact support with the transaction reference number.

The minimum withdrawal amount is ৳100. There are no withdrawal fees charged by Carickex — you receive the full amount you request. Your mobile wallet provider may charge a small receiving fee depending on your account type, but Carickex does not deduct anything from your withdrawal.

Most withdrawals are processed within 1 to 4 hours of the request being submitted. During peak hours or if additional verification is required, it may take up to 12 hours. Withdrawals are not processed to third-party accounts — the payment must go to the same mobile wallet number registered on your Carickex account.

Withdrawals can be rejected for a few reasons: an active bonus wagering requirement hasn't been met, the withdrawal amount exceeds your available balance, or the destination wallet number doesn't match your registered details. If your withdrawal was rejected and you're unsure why, contact support at [email protected] with your transaction ID and we'll investigate within 2 hours.

No. For security and anti-fraud reasons, all deposits and withdrawals must be made using a mobile wallet registered in your own name. Deposits from third-party accounts may be reversed and the funds returned to the sender. If you don't have a personal bKash or Nagad account, you can register one for free through the respective apps.

Your complete deposit and withdrawal history is available in the Finance / Wallet section of your account. Each transaction shows the date, amount, payment method, and status. You can filter by date range or transaction type to find specific records.

Yes. All game outcomes on Carickex are generated by a certified Random Number Generator (RNG) that has been independently audited. After each round, a seed hash is displayed so you can verify the result yourself. This provably fair system means no outcome can be manipulated — not by the platform, and not by other players.

RTP stands for Return to Player — it's the percentage of total wagers that a game pays back to players over millions of rounds. For example, an RTP of 97% means that for every ৳100 wagered across all players, ৳97 is returned as winnings on average. Carickex games have RTPs ranging from 96.0% to 97.5%, which is competitive for the industry. RTP is a long-term statistical average and does not predict individual session results.

Most Carickex games have a minimum bet of ৳10 per round — this includes Andar Bahar, Virtual Sports, Super Keno, and Win. Pool Rummy tables start from a ৳20 buy-in. There is no platform-wide maximum bet, though individual game tables may have their own upper limits displayed before you join.

If you lose connection during a round, the game server continues processing the round based on your last confirmed bet. When you reconnect, you'll see the result of the round and any winnings will already be credited to your balance. For Pool Rummy, a disconnection during your turn may result in an automatic fold to protect other players at the table. If you believe a disconnection caused an incorrect result, contact support with the round ID.

Andar Bahar and Win are the easiest games to start with — both have simple rules you can learn in under a minute, fast rounds, and a ৳10 minimum bet. Super Keno is also beginner-friendly since you just pick numbers and watch the draw. Pool Rummy has a steeper learning curve but rewards skill and strategy once you get comfortable with the format.

No. All Carickex games run directly in your mobile or desktop browser — no plugins or downloads required. If you want a faster experience with push notifications and biometric login, you can optionally download the Carickex app from the App page. The app is available for Android and loads significantly faster than the browser version on mobile data connections.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw the bonus as real cash. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each bonus is listed on the Rewards page.

Yes. Most Carickex bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the promotion. If the wagering requirement isn't met before the bonus expires, the bonus and any winnings generated from it will be removed from your account. Always check the expiry date on the Rewards page when you claim a bonus.

No. Bonus funds cannot be withdrawn until the wagering requirement is fully met. However, your real money balance (deposits and winnings from real money bets) can be withdrawn at any time. If you withdraw your real money balance while a bonus is active, the bonus and any associated winnings may be forfeited. Check the specific bonus terms on the Rewards page before withdrawing.

Yes. Carickex runs weekly promotions for existing players — including cashback on Andar Bahar losses, free plays on Super Keno, reload bonuses on deposits, and game-specific tournaments. App users also get exclusive bonus offers that aren't available on the website. Check the Rewards page regularly to see what's currently active.

Bonuses are usually credited within a few minutes of qualifying. If your bonus hasn't appeared after 30 minutes, check that you met all the conditions — minimum deposit amount, correct payment method, and that you opted in during the deposit process. If everything looks correct, contact support at [email protected] with your deposit transaction ID and we'll investigate.

Currently the Carickex app is only available for Android. iPhone users can access the full platform through the Safari browser on their device — the website is fully optimised for mobile and works well on iOS. We're working on an iOS solution and will announce it on the App page when it's available.

The most common reason is that "Install from unknown sources" is not enabled on your device. Go to Settings → Security (or Privacy on some phones) → enable "Unknown sources" or "Install unknown apps" for your browser. Then try downloading and installing the APK again. If the problem persists, make sure you have at least 100MB of free storage and that you're running Android 6.0 or higher.

Slow loading is usually caused by a weak mobile data connection. Try switching between 4G and 3G, or connect to a Wi-Fi network if available. Clearing your browser cache can also help — in Chrome, go to Settings → Privacy → Clear browsing data. If you're using the app, try closing it completely and reopening. If the issue continues, contact support and let us know your device model and connection type.

The Carickex app is optimised for low data usage — typical gameplay uses around 2–5 MB per hour depending on the game. Virtual Sports uses slightly more due to animations. If you're on a limited data plan, we recommend using Wi-Fi when possible, or enabling data-saving mode in your device settings. The app also caches game assets after the first load, so subsequent sessions use even less data.

When a new version is available, you'll see an update notification inside the app. Tap the notification to go to the App page and download the latest APK. Install it over your existing version — your account data and settings are stored on our servers, so nothing is lost during an update. We recommend keeping the app updated to get the latest features and security improvements.

Log in to your account and go to Account Settings → Responsible Gaming. From there you can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this is intentional to prevent impulsive decisions. Decreasing a limit takes effect right away.

Self-exclusion temporarily or permanently blocks access to your Carickex account. You can choose a period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, you cannot log in, deposit, or play. To activate self-exclusion, go to Account Settings → Responsible Gaming, or email [email protected] with the subject "Self-Exclusion Request". The exclusion is applied within 24 hours.

Yes. Carickex offers a "cooling-off" or "time-out" feature that lets you pause your account for 24 hours, 48 hours, or 7 days without permanently closing it. During this period you cannot log in or place bets, but your account and balance remain intact. This is a good option if you feel you need a short break. You can activate it from Account Settings or by contacting support.

Some signs to watch for: spending more than you can afford to lose, chasing losses, neglecting work or family because of gaming, feeling anxious or irritable when not playing, or borrowing money to fund your gaming. If any of these sound familiar, it's worth taking a step back. Our Responsible Gaming page has a self-assessment checklist and links to support resources.

Absolutely not. Carickex has a strict 18+ policy. We use age verification checks during registration and reserve the right to request identity documents at any time. If we identify an underage account, it is closed immediately and any balance is forfeited. If you're a parent or guardian and are concerned about a minor accessing gaming sites, we recommend using parental control software on shared devices.